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Matt Ji's avatar

Perfect example. Businesses optimize trust elicited from the average or median customer. It’s not how much you put in but how much you get out as a ratio.

In the creator economy, if you play that numbers game, you already lost. Keith poured effort without expectation of benefit and tries to raise the bar of customer experiences and engagement. This is a scorched earth strategy and it's going to work the longer you can maintain it.

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Keith Hayden's avatar

Appreciate that. I certainly hope it works out in the long run.

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Matt Ji's avatar

I find that high quality production isn’t as important as diversity or variance of your content. That’s why podcasts are so good because the variance comes from guests while the quality and filter is played by interviewer.

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