Yea I totally agree with your overall post, just a nitpick on the foam one as I've seen many teams scrambling around looking for the "1% bug that makes our process work only 99%".
Just to supplement to your point on losing one person making the organization go down, from my experience sometimes it's the "soft knowledge" e.g. telling peopl…
Yea I totally agree with your overall post, just a nitpick on the foam one as I've seen many teams scrambling around looking for the "1% bug that makes our process work only 99%".
Just to supplement to your point on losing one person making the organization go down, from my experience sometimes it's the "soft knowledge" e.g. telling people: issue 1 go to person A, issues 2 and 3 go to person B, issues 4 and 5 can be ignored that's not written down and causes the whole thing to go haywire. One would think that it would be trivial to record this but somehow it's often not done...
Yea I totally agree with your overall post, just a nitpick on the foam one as I've seen many teams scrambling around looking for the "1% bug that makes our process work only 99%".
Just to supplement to your point on losing one person making the organization go down, from my experience sometimes it's the "soft knowledge" e.g. telling people: issue 1 go to person A, issues 2 and 3 go to person B, issues 4 and 5 can be ignored that's not written down and causes the whole thing to go haywire. One would think that it would be trivial to record this but somehow it's often not done...
And that "soft" knowledge is indeed key. It's frustratingly intangible, seemingly trivial, yet incredibly powerful.