Thank you for sharing. I hope they not only give you back access to your account but explain how they made that mistake and how they’ll do better in the future. A major way their products can become “sticky” is by providing features like memory. But if we have to worry about losing access to our data then why spend the effort building that memory? This kind of decision is hurting their business model.
The The Unaccountability Machine: Why Big Systems Make Terrible Decisions gives a very good analysis of this problem.
Mostly just curious why, but they'll never say. Most likely, they'll just say sorry and move on.
Were you on a plus/pro plan? Maybe part of my pro plan is security...
An era when tech feels the most new, but we have the old problems...
Pro, and yeah I'd dearly love to know!
Do you rely heavily on OpenAI memory? I guess I’m curious on why just creating a new account is out of the question.
It’s my account. With my projects. And my Google login. I don’t want to keep creating new accounts because the org screwed up.
Really strange- were you making fun of Sam?
Nope
Thank you for sharing. I hope they not only give you back access to your account but explain how they made that mistake and how they’ll do better in the future. A major way their products can become “sticky” is by providing features like memory. But if we have to worry about losing access to our data then why spend the effort building that memory? This kind of decision is hurting their business model.